Refund policy

At Fixonix, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.

✅ 1. Return Eligibility Criteria

To be eligible for a return:

  • The product must be unused and in original condition
  • It must be returned in its original packaging
  • You must provide proof of purchase (order ID or receipt)
  • The item must not be damaged due to misuse or improper handling

⏳ 2. Return Timeframe

  • You can request a return within 7 DAYS of receiving your order
  • Requests made after this period may not be accepted

💰 3. Refund Process & Timing

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection
  • If approved, your refund will be processed within REFUND PROCESSING TIME
  • Refunds are usually issued via:
    • Bank transfer
    • Mobile wallet (e.g., Easypaisa/JazzCash)

🔁 4. Exchange Options

  • We offer product exchanges in case of:
    • Wrong item delivered
    • Defective or damaged product
  • Exchanges are subject to product availability
  • If the item is not available, a refund will be issued instead

⚠️ 5. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 7 DAYS of delivery
  • Share clear photos or videos as proof
  • We will arrange a replacement or refund at no extra cost

🚫 6. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items (not due to our fault)
  • Products without original packaging
  • Items purchased on clearance or special discounts (if applicable)

🚚 7. Return Shipping Costs

  • If the return is due to our error (wrong or defective item), we will cover the shipping cost
  • If the return is for personal reasons (change of mind), the customer may bear the return shipping charges

📞 Need Assistance?

For any return or refund requests, contact us:

🔄 Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page.